How to Update Your Account Information

Need to update your email address, phone number, or mailing address? This guide walks you through making changes to your account information using the Hapn web app.

Contents

• Updating Your Email Address
• Updating Your Phone Number
• Updating Your Mailing Address
• Frequently Asked Questions

Updating Your Email Address

Step 1: Access Account Settings

1. Visit app.gethapn.com in your web browser
2. Log in using your current email address and password
3. Click the gear icon (⚙️) in the upper right corner of the screen

Step 2: Change Your Email

1. Select the "Account" tab from the top navigation menu
2. Locate your current email address
3. Click "Change" next to your email address

Step 3: Verify Your New Email

1. Enter your new email address in the field provided
2. Click "Save and Verify"
3. A verification code will be sent to your new email address
4. Check your new email inbox for the verification message
5. Return to the Hapn account settings page
6. Enter the verification code you received
7. Click "Save and Verify" to complete the process

Important: After verifying your new email address, you'll be automatically logged out. You'll need to log back in using your new email address and your existing password.

Updating Your Phone Number

Step 1: Access Account Settings

1. Visit app.gethapn.com in your web browser
2. Log in using your email address and password
3. Click the gear icon (⚙️) in the upper right corner of the screen

Step 2: Update Your Phone Number

1. Select the "Account" tab from the top navigation menu
2. Find the "Phone" field displaying your current phone number
3. Click directly on the phone number field
4. Enter your new phone number
5. Click "Save" to apply the changes

Updating Your Mailing Address

Step 1: Access Account Settings

1. Visit app.gethapn.com in your web browser
2. Log in using your email address and password
3. Click the gear icon (⚙️) in the upper right corner of the screen

Step 2: Update Your Address

1. Select the "Account" tab from the top navigation menu
2. Locate the "Address" section
3. Click on each address field you need to update (street address, city, state, zip code)
4. Enter your new address information
5. Click "Save" to apply the changes

Frequently Asked Questions

Can I update my account information using the mobile app? Currently, account information updates can only be made through the web app at app.gethapn.com.

Why do I need to verify my new email address? Email verification ensures that you have access to the new email account and helps protect your Hapn account's security.

How long does it take for account changes to take effect? Changes to your phone number and mailing address take effect immediately after saving. Email address changes take effect after verification is complete.

What if I don't receive the verification code? If you don't receive the verification code within 5 minutes:

1. Check your spam or junk folder
2. Verify you entered the correct email address
3. Click the "Resend Code" option on the verification page
4. If problems persist, contact support for assistance

Need more help? Contact our support team at support@gethapn.com or submit a ticket.