This article provides an overview of how to charge your device and some troubleshooting steps if your device is not charging.
- How do I know if my tracker needs to be charged
- How do I know if my tracker is charging?
- My tracker isn't charging what should I do?
How do I know if my tracker needs to be charged?
- If your tracker is low on battery, the red PWR LED will begin to blink
- The Hapn platform will also display the battery percentage of your GL300 tracker in the tracker tile, giving you an indication as to when it needs a recharge.
How do I know if my tracker is charging?
To recharge the unit, simply take it inside and plug it into wall power. The red PWR LED will flash while the battery is charging, then will stay solid once fully charged. For an overview of the charger, please refer to our GL300 User Manual ↗️
Charging Status Indicator
Using the web app, a lightning bolt will appear on the tracking tile to indicate that the tracker is actively charging.
My tracker isn't charging what should I do?
If you believe your tracker is not charging, please follow these troubleshooting steps:
Step 1: Does the red light begin flashing when the tracker is plugged in? If yes, then leave your tracker on the charger for 4-6 hours. When finished charging the red light will stay solid.
Step 2: If the red light does not come on or go solid, try using a different charging cable and wall outlet to charge your device. Depending on the model of the tracker, your device may use either a USB-C or Mini USB cord to charge (see image below). Contact our support team if you need a new charger.
Step 3: We also recommend taking a look at the charging port of your device to check for any damage. The charging port is located on the side of the tracker where the charging cord is plugged in.
Step 4: If you've completed the steps above and your device still is not charging, please contact our support team with a clear photo of your device's charging port and the tip of your charging cord. We will further investigate and assist with having the issue resolved.