Getting Started with your Hardwired Tracker (GV-50)

Quick Links: 

• Activate your tracker

• Connect your tracker to the platform

• Place your tracker

• Logging into the tracking platform

• Customize your Tracker 

• Create a boundary

• Set up notifications

• View your tracker's activity

1. Activate your tracker

Click here to visit our activation page.

Enter the requested information and checkout to activate your device. 

2. Placing your tracker

• We recommend installation by a professional technician. The tracker will be plugged into the vehicle's power supply and will typically be placed under the dashboard of your car.
• The ideal placement is under the dash with the lights facing up to as much open air as possible.
  
  
• We don't recommend placing the tracker in the engine compartment, glove compartment, or sandwiched next to the firewall. Locations that are fully enclosed in the metal lead to poor connectivity.  

3. Connect your tracker to the platform

1. Test your tracker: Drive around outside for 10 to 15 minutes with your tracker. The lights will indicate the connection of the tracker.
   
   • The RED light (GPS) will go from blinking to a solid color.
   • The GREEN light (CEL) will go from blinking rapidly to a slower blink.
   
   
2. Check your signal: Log in to your account to see if you're getting a signal. 
   
   

4. Logging into the tracking platform

We offer both a website and a mobile app to view your tracker on the platform. 

• You can log into the website at app.gethapn.com 
  
  

• Or download our mobile app. Our app works on both Apple and Android devices:
  
  • Download on an Apple device 
  • Download on an Android device
  • Learn about how to use the mobile app     

5. Customize your tracker 

Customize your tracker in your Trackers Preferences:

• Name of the tracker
• Tracker Description
• Color of the tracker on the map
• Tracker icon

Learn more about how to change the tracker's settings 

6. Create a boundary

Boundaries allow you to keep track of your device if it enters or exits a certain location.

Customize a boundary:

• Name your boundary
• Choose the shape 
• Size the boundary over the area you wish to serve as the center point of the boundary.
• Save and create more boundaries.

Learn more about creating a boundary.

7. Set up notifications

Notifications can alert you when:

• Your tracker starts moving
• The tracker battery is low
• A tracker has entered a boundary entry, etc.

Learn more about how to set up alerts

8. View your tracker's activity

You can view your tracker's activity by clicking on the Activity tab or by accessing reports.

Activity tab on app.gethapn.com

Here you can view your recent trips and stops. Use the 'view in map' link to view the route the tracker has taken on the map:

Learn more about viewing your activity 

Accessing reports

• Click on the menu on the top left and select 'Reports.'
• You will be given a list of different reports to choose from to view your past activity.
• You also have the option to export the file as well.

Learn more about exporting a report.

Viewing activity on the mobile app

• Click on the menu on the top left and select 'Activity.'
• This will give you a list of your recent positions.
• Filter through your activity by clicking on the icon on the top right to select a specific date that you would like to view. 

Learn more about viewing your activity 

View the history that the tracker has taken on the map. Click here to learn more about Time Machine