A step-by-step guide for activating your new tracker and navigating the platform. The recommended web browser for activating your device and using the platform is Google Chrome.
💡 Please Note: If you are using our GL300, OBD, or Hardwired tracker, please follow these links: |
Quick Links:
1. Activate your tracker
Click here to visit our activation page.
Enter the requested information and checkout to activate your device.
2. Connect your tracker to the platform
- Charge your tracker: Set the wireless pad into the plastic alignment frame where the USB Cable can be plugged in one of the access holes. Then set the tracker into the alignment frame where it rests on the pad. The Blue and Green LED on the tracker will flash while charging then both stay lit solid once charging is complete. The device typically needs to charge for at least 8 hours. Both LEDs on the tracker will turn off when the device is taken off the pad.
- Test your tracker: Take the tracker outside to open view of sky, then press and hold the face button for 3 consecutive seconds. The Blue & Green lights will stay lit solid while the button is pressed and will flash once it has been held for the full 3 seconds. After letting go of the button it is normal for the lights to go out, but keep the device moving for 10 minutes to ensure it can connect.
- Check your signal: Log in to your account to see if it has shown up on the map.
3. Place your tracker
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The Wireless Charging Weatherproof Asset Tracker needs to have as much access to the open sky as possible to retain its connection to the GPS satellites.
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The tracker cannot be surrounded by metal since it will block GPS signals. DO NOT hide the tracker in metal enclosures. DO NOT place it in the middle of the undercarriage, the engine compartment, wheel wells, metal bumpers, the trunk, the glove compartment, or in any closed/lidded compartment.
- When placing the tracker using the included mount, it will clip into the tracker on the back. The four tapping screws allow for a longer-term, more permanent solution when mounting.
4. Logging into the tracking platform
We offer both a website and a mobile app to view your tracker on the platform.
- You can log into the website at app.gethapn.com
- Or download our mobile app. Our app works on both Apple and Android devices:
5. Customize your tracker
Customize your tracker in your Trackers Preferences:
- Name of the tracker
- Tracker Description
- Color of the tracker on the map
- Tracker icon
Learn more about how to change the tracker's settings
6. Create a boundary
Boundaries allow you to keep track of your device if it enters or exits a certain location.
Customize a boundary:
- Name your boundary
- Choose the shape
- Size the boundary over the area you wish to serve as the center point of the boundary.
- Save and create more boundaries.
We offer two types of boundaries to place on the map:
- Round: Used when looking to place a quick boundary over a general area. As the name indicates, the boundary area will be in the shape of a circle.
- Custom Draw: Used when looking to outline a specific, custom area on the map (i.e., a city block or county).
Learn more about creating a boundary.
7. Set up notifications
Notifications can alert you when:
- Your tracker starts moving
- The tracker battery is low
- A tracker has entered a boundary entry, etc.
Set up alerts:
- Go to your Preferences
- Click on the notifications tab
- Select the different alerts you'd like to receive
- Save your settings
Learn more about how to set up alerts
8. View your tracker's activity
You can view your tracker's activity by clicking on the Activity tab or by accessing reports.
Activity tab on app.gethapn.com
Here you can view your recent trips and stops. Use the 'view in map' link to view the route the tracker has taken on the map:
Learn more about viewing your activity
Accessing reports
- Click on the menu on the top left and select 'Reports.'
- You will be given a list of different reports to choose from to view your past activity.
- You also have the option to export the file as well.
Learn more about exporting a report.
Viewing activity on the mobile app
- Click on the menu on the top left and select 'Activity.'
- This will give you a list of your recent positions.
- Filter through your activity by clicking on the icon on the top right to select a specific date that you would like to view.
Learn more about viewing your activity
View the history that the tracker has taken on the map. Click here to learn more about Time Machine.
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